- Will I be charged anything on top of the price I paid?
- No. The price you pay covers the item, shipping and import duties in full. There is no second invoice and no customs bill on delivery.
- What if the item sells out before you can buy it?
- The hold on your card is released automatically — within 7 days at the latest, usually much sooner — and you pay nothing.
- How long does delivery take?
- We secure the item in Japan within 3 business days of your order. From there it ships via Japan Post's tracked International ePacket service; transit time after that depends on your country and its customs process.
- Is there a tracking number?
- Yes. We send it once the item has shipped.
- What if my item arrives damaged, or never arrives?
- We refund the full amount you paid, or reship the item at our cost — your choice.
- Are there items you can't ship?
- Yes. We can only ship what Japan Post's International ePacket service allows, which excludes certain goods (weapons, some batteries, counterfeit or restricted items, and more). If a listing turns out to be unshippable we will not place an order for it.
- Why do you only sell brand-new items?
- Reselling secondhand goods in Japan requires a secondhand dealer license, which we do not hold yet. Until we do, we only buy and ship items that are new.
- Where do you ship to?
- The United States, the United Kingdom and Australia for now.
- How long is a quote valid for?
- 12 hours. Prices and exchange rates move, so an expired quote needs a fresh link submission.